Creativedge Support

Need assistance to update content on your website, provide on-going support or maintain your website with the latest security patches?
Our support plans are crafted to help a variety of business needs.

Request assistance as you require support.

DETAILS
Support carried out in 15 minute blocks and is charged at an hourly rate of $50 ($12.50 per 15 minutes).

You will be sent an invoice once the support request has been complete.
Save costs by purchasing support credit upfront and use the time as needed.

DETAILS
Purchase a bundle of 3 hours of support credit for only $120 (Save $30!). Use this time in 15 minutes blocks when you require support.

Support is provided on a per-request basis. We will keep track of support requests and provide you with a monthly overview which will include support provided, support time used and remaining credit.

The support time purchased on this plan does not have an expiry date and you can purchase this plan at any time.
Automated monthly support to carry out routine maintenance, apply required security patches and provide general support.

DETAILS
Occasionally security patches are released for different features that help run your website. These security patches are important to apply in order to keep your website at an optimal security level. This will lower the risk of your website being compromised.

Creativedge will routinely carry out a maintenance and security audit on your website each month and apply necessary updates. In addition, you will be allocated 2 hours of support credit each month. At the end of each month you will receive an overview outlining updates and patches applied and any support that was provided.

This plan is available on a 3, 6 or 12 month contract.
3 month = $80 per month
6 month = $70 per month
12 month = $60 per month

Please note, hours cannot be accrued and any additional support required will be billed in 15 minute increments. This will be quoted and invoiced separately. This plan does not cover upgrading your website to major version releases.

Support can be used for

Adding or updating content (text, images, banners)

Image enhancements

Promotional update

News and special announcements

Seasonal updates

Creating promotions, coupons or discounts

Training and consultation

Installing software, add-on modules and plug-ins

Managing SSL certificates

Updating hosting, email and domain settings

Troubleshooting issues

Email account changes/support

Search Engine Optimisation

Website maintenance

Security Updates

Terms & Conditions

At any time, the information on this page may be updated to include new information and service changes. Please note our support plans are non-refundable.
You can read our full terms and conditions here.

Contact creativedge

Phone us on 0413 204 755 or use the form below