Request assistance as you require support.
Support carried out in 15 minute blocks and is charged at an hourly rate (contact us for pricing).
You will be sent an invoice once the support request has been complete.
Save costs by purchasing support credit upfront and use the time as needed.
Purchase a bundle of 3 hours of support credit for a 10% discount. Use this time in 15 minutes blocks when you require support.
Support is provided on a per-request basis. We will keep track of support requests and provide you with a monthly overview which will include support provided, support time used and remaining credit.
The support time purchased on this plan does not have an expiry date and you can purchase this plan at any time.
Automated monthly support to carry out routine maintenance, apply required security patches and provide general support.
Occasionally security patches are released for different features that help run your website. These security patches are important to apply in order to keep your website at an optimal security level. This will lower the risk of your website being compromised.
Creativedge will routinely carry out a maintenance and security audit on your website each month and apply necessary updates. In addition, you will be allocated 2 hours of support credit each month. At the end of each month you will receive an overview outlining updates and patches applied and any support that was provided.
This plan is available on a 3, 6 or 12 month contract.
3 month = $80 per month
6 month = $70 per month
12 month = $60 per month
Please note, hours cannot be accrued and any additional support required will be billed in 15 minute increments. This will be quoted and invoiced separately. This plan does not cover upgrading your website to major version releases.